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Q&A, networking, and collaboration are key aspects of our nVision technology conference. nVision is the place to talk to a colleague, introduce yourself to somebody you don’t know, or ask another vertical about what they’re doing to solve problems. In this spirit, we gathered IT leaders to discuss two major topics: AI and security. In this blog series, our panelists, each with unique industry backgrounds and strategies, will share their insights on today’s top of mind questions.
First, we’ll introduce our panelists:
Joel Weber has been with Vector Windows, of Fergus Falls, for about 12 years. He currently leads technology, cyber security, and physical security operations. Vector Windows has between 100 and 160 end users.
Jason LeZalla has been with Microbiologics, Inc. for 2 ½ years and is the IT operations manager. They have 270 users but 500 computing devices due to the science equipment and all the instrumentation they have.
Jon Artz is with KLJ Solutions Holding Co, a civil engineering company of about 600, and is spread across 26 different offices.
Jay Tambornino is with the Minnesota Bankers Association (MBA Consulting Group). They have 17 employees in their office and advocate on behalf of banks in Minnesota.
Scoring your organization today, on a scale of 1 to 100, where does your organization fall with the adoption and/or use of artificial intelligence?
We’re somewhere between 15 and 20%, which is comfortable for us. We primarily use it on an individual basis for things like composition of communications and similar tasks. We’ve found it’s very good in that space, and significantly saves our team time. Others utilize it for development purposes, and it’s really sped up that process as well. One team member in particular uses ChatGPT so frequently, he calls it his “friend,” and it has really increased our speed on those types of projects.
Jason:
We’re also in that 15 to 20% range. Our marketing team is starting to take advantage of Adobe AI tools for campaigns. Our IT department is the only team currently using co-pilot, so we can better understand it to equip and support our end users. We’re also exploring automating order entries in our customer service department with third-party products. Additionally, we’re looking into a data cleansing operation before transitioning files to SharePoint and OneDrive for AI consumption.
Jon:
We’re probably at that 15 to 20% mark, too, slowly rolling into this AI era. It’s been a fast-changing environment and we, the IT department, are trying to understand it along with our end users at the same time. Right now, we’re primarily using it for writing: helping with job descriptions, sharpening emails, etc. We’re letting it grow organically within the company while meeting monthly to take in feedback.
I can’t say that it’s even 15% in banks—it really depends on the IT structure of each individual bank and what’s available. If you look at breaking it down by subsection of a bank, HR will use it for writing, marketing will try to use it as much as they can to generate ideas, but I’d like to see it more in the cyber fraud region. But AI’s not big in banks yet—everybody is really scared about pulling the trigger on anything.
Follow along in this series as we dive into more questions from today’s IT leaders. Want the rest of your Q&A insights right away? Watch the 45-minute panel recording on demand now.
Curious about AI for your organization? Start a conversation with our team today.
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