Infrastructure Architect - Sioux Falls, SD

Department: Service Reports to: Network Infrastructure Team Lead
Classification: Salary Location: Sioux Falls, SD

SUMMARY OF RESPONSIBILITIES:
Infrastructure Architects are responsible for highly technical solution design, engineering and implementations across a multitude of hardware and software environments.                          

ESSENTIAL FUNCTIONS:

  • Consult, design and implement technology solutions offered by NCI at Architects skillset defined below
  • Create and approve proposals, and proposal templates
  • Assist the Sales Representatives with technical knowledge pertaining to the products and services offered by NCI
  • Interpret customer requirements; speak with customers or prospects to understand their needs to design solution
  • Maintain technical proficiency and vendor required certifications
  • Provide new product research and development as directed by team
  • Management of projects and of staff implementing projects
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Managing and addressing customer expectations through implementation.

Additional Duties:

  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Support and mentor NCI staff
  • Define, create and implement process and documentation for new solutions
  • Communicate, train and generate cohesion on new solutions
  • Create and present technical content in public setting as needed
  • Create content for public distribution including blog posts, technical documentation, etc.
  • All essential functions as assigned by management
  • Documentation relating to customer support thru Visio and other tools

Focus (Expert Skillset):

  • Infrastructure
  • Route/Switch Technologies
  • Firewall Technologies
  • Securing Networks and Cloud Solutions
  • VoIP solutions
  • Strong Skillset in Wireless Technologies
  • Datacenter networking topologies and connectivity
  • Communicating Cloud solutions
  • Cloud/Datacenter technologies
  • General working knowledge supporting infrastructure connected to network services

REQUIREMENTS:

  • 6+ years’ experience consulting and design, generalized support may not qualify
  • Certification: Must have Engineer level Cert:  MCSE (Current), CCNP/CCIE, VMware AP/IX
  • Four tests taken annually to continue growth.  This can and will change based on vendor programs and requirements.
  • Ability to multi-task and adapt to changes quickly
  • Must be bondable and have a valid driver’s license
  • Positive attitude, willingness to grow personally and professionally, must contribute to better interests of company goals, except ownership of essential functions.
  • Ability to lift 40lbs
  • Responsible for maintaining job description
  • Must be bondable and have a valid driver’s license

WORKING CONDITIONS:
Salary plus incentives, 40+ hours per week, frequent local and regional travel, regular scheduled overnight travel.

The goal of NetWork Center, Inc. (NCI) is to achieve greater profitability through delivering quality services, growing sales, creating a solid infrastructure and exercising efficiency to share increased benefits among dedicated employees.